See these three great pieces on Forced Arbitration in the Fine Print

http://www.nytimes.com/2012/03/07/opinion/stuck-in-arbitration.html?ref=todayspaper

http://centerjd.org/content/fact-sheet-mandatory-binding-arbitration-corporate-end-run-around-civil-justice-system

http://www.thepoptort.com/2012/03/mandatory-binding-arbitration-gets-a-super-critique.html